When an employee or coworker approaches you for advice, inspiration, feedback or a discussion, listen to understand what the individual needs from you. If you can’t fully attend to the staff person at the minute for any reason, it is better to reschedule the conversation. If you are, for example, on your way to a meeting, struggling with a deadline, trying to leave early, or experiencing any other distraction, it is better to make an appointment when you can really listen to the person. Don’t try to half way pay attention. You insult the person; you will never fully comprehend their position or need. Worst, the employee walks away feeling that you don’t care about his or her concerns. It is far better to reschedule the discussion when you have time to listen with your full and deep attention.
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