From Susan M. Heathfield,
Your Guide to Human Resources.
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Is there ever any doubt in your mind as to the mood of a coworker upon their arrival at work? Nonverbal communication is the single most powerful form of communication. More than voice or even words, nonverbal communication cues you in to what is on another person’s mind. The best communicators are sensitive to the power of the emotions and thoughts communicated nonverbally.

Nonverbal communication ranges from facial expression to body language. Gestures, signs, and use of space are also important in nonverbal communication. Multicultural differences in body language, facial expression, use of space, and especially, gestures, are enormous and enormously open to misinterpretation.

To gauge your expertise in interpreting nonverbal communication, take these nonverbal communication interpretation quiz questions from the University of California at Santa Cruz. Each link leads to pictorial quiz questions and explanations.

One of the funniest – yet saddest – nonverbal exchanges I have ever witnessed occurred in the registrar’s office at a major university. A multinational student tried to communicate his problem to an older, white female. He gesticulated constantly waving his hands to punctuate his communication.

He tried to narrow the distance between himself and the university employee who kept backing away to maintain her level of spacial comfort. By the end of the conversation, the student was chasing her the length of the countertop still gesturing with his hands heatedly. The employee told me later that she had been terrified of the student who was merely trying to tell her that he had already paid the bill he had just received from the university.

One study at UCLA indicated that up to 93 percent of communication effectiveness is determined by nonverbal cues. Another study indicated that the impact of a performance was determined 7 percent by the words used, 38 percent by voice quality, and 55 percent by the nonverbal communication.

If you want to mask your feelings or your immediate reaction to information, pay close attention to your nonverbal behavior. You may have your voice and words under control, but your body language including the tiniest facial expressions and movement can give your true thoughts and feelings away. Especially to a skilled reader of nonverbal cues, most of us are really open books.

Here are several tips for improving your reading of nonverbal information. No matter your position at work, improving your skill in interpreting nonverbal communication will add to your ability to share meaning with another person.

Shared meaning is my definition of communication. Correct interpretation of nonverbal communication will add depth to your ability to communicate.

Tips for Understanding Nonverbal Communication

• Recognize that people communicate on many levels. Watch their facial expressions, eye contact, posture, hand and feet movements, body movement and placement, and appearance and passage as they walk toward you. Every gesture is communicating something if you listen with your eyes. Become accustomed to watching nonverbal communication and your ability to read nonverbal communication will grow with practice.
  
  This is a useful Dictionary of Nonverbal Gestures, Signs and Body Language Cues. Check out the pictures that illustrate hundreds of nonverbal communication manners.



• If a person’s words say one thing and their nonverbal communication says another, you are wont to listen to the nonverbal communication – and that is usually the correct decision.



• Assess job candidates based on their nonverbal communication. You can read volumes from how the applicant sits in the lobby. The nonverbal communication during an interview should also elucidate the candidate’s skills, strengths, weaknesses, and concerns for you.



• Probe nonverbal communication during an investigation or other situation in which you need facts and believable statements. Again, the nonverbal may reveal more than the person’s spoken words.



• When leading a meeting or speaking to a group, recognize that nonverbal cues can tell you:
  --when you’ve talked long enough,
  --when someone else wants to speak, and
  --the mood of the crowd and their reaction to your remarks.
  Listen to them and you’ll be a better leader and speaker.

Understanding nonverbal communication improves with practice. The first step in practice is to recognize the power of nonverbal communication. I’m sure you’ve had gut feelings that what a person said to you was untrue. Listen to your gut. Along with your life experiences, training, beliefs and all that make up your past, it’s your inner expert on nonverbal communication.