A satisfaction survey is used by an organization or a business to measure the liking and approval of a particular group of stakeholders for its services, work environment, culture, or employment. Specifically, for this Human Resources site, an employee satisfaction survey is the survey most frequently noted.
A satisfaction survey is a series of questions that employees answer to inform the employer about how they feel about or how they experience their work environment and culture. The questionnaire usually offers both questions that ask employees to rate a particular aspect of the work environment and open ended questions that allow them to express opinions.
With carefully chosen questions that do not lead to particular answers, an employer can get the feel for the happiness, satisfaction, and engagement of employees. When a satisfaction survey is used at specific intervals, such as annually, an employer can track employee satisfaction over time to see if it is improving.
Effective Satisfaction Surveys Require Employer Actions
If an employer decides to use a satisfaction survey, the employer must be committed to making changes in the work environment based on employee responses to the survey. This is the bottom line for employers who are considering administering a survey to employees.
The employer who chooses to use a satisfaction survey with employees must be committed to report the results to employees. Additionally, the employer should be committed to making changes to the work environment, with the help and involvement of employees and teams of employees. Communicating transparently about the changes, their impact, and future plans are all part of a positive satisfaction survey process.
Without the transparent communication, results reporting, and employee updates, employees will not trust the employer's motives in collecting survey data. Over time, employees will cease to respond or respond only with answers that they believe the employer wants to hear. This makes the data collected on the survey useless.
The involvement of employees in improving the work environment based on survey results creates an environment of shared responsibility for workplace culture and improvements. Employers should avoid leading employees to believe that satisfaction at work is the employer's responsibility. Employee satisfaction is a shared responsibility. So, is the response to a satisfaction survey.