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Susan M. Heathfield

Do Employees Gift You With Complaints?

By October 14, 2013

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Are you interested in discovering your employees' most serious complaints? Knowing what makes employees unhappy is half the battle when you think about employee work satisfaction, morale, positive motivation, and retention.

Listen to employees and provide opportunities for them to communicate with company managers. If employees feel safe, they will tell you what's on their minds. Your work culture must foster trust for successful two-way communication. Always make sure that, if an employee feels his manager is unresponsive, he knows he can talk with HR staff to help resolve the impasse.

You need to provide ways for employees to communicate, air their concerns, and see that their voiced opinions had an impact on your work systems. You need to, not just listen, but be prepared to tell employees what their shared concerns changed about your business.

If nothing, tell them that, too. But especially, tell them why their concern and input changed nothing. The worst thing that you can do is to allow employee complaints and concerns to vanish into what they call, the "black hole."

Recently, I wrote a blog about top employee complaints. The blog was so popular with readers that I developed an article on the same topic. See tips about addressing and understanding employee complaints.

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