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Susan M. Heathfield

What Comprises Successful Communication?

By September 21, 2013

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Want to know more about effective communication in the workplace? I put together some phrases and approaches to use in performance review and other difficult conversations. This work brought to my attention some serious missing pieces of content about workplace communication, so you'll see me fix that this month.

Communication is so complex because of the number of components that have to be understood and managed when you attempt to communicate with another person. The message sender, the context, the medium, the message, and the receiver and his or her context all play a role in whether communication is received.

Add to this already complex mix, the culture or environment of the workplace, organizational past practices, and whether the communicator is trusted. It's a wonder that anything gets communicated sometimes.

Take a look at the factors that comprise communication and vie to make communication ineffective in your workplace. I'd appreciate your feedback about what else you'd like to see.

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