Discretionary effort comes from deep inside of you. Discretionary effort is called forth by a work environment that encourages you to want to expend your discretionary effort. Or, you are intrinsically, deeply motivated to expend discretionary effort for your employer, coworkers and customers. Whether the discretionary effort is requested and fostered by a manager or you choose to expend the discretionary efforts all on your own, discretionary effort is the key to satisfied customers, positive coworker and boss relationships, and business success.
Won't you share an example of a time when you put your discretionary effort to work - at work?