Work With People: Interpersonal Relationships, Conflict Resolution
Want to work more effectively with people at work? Whether your relationship is with your supervisor, manager, customer or coworker, you want to make your interpersonal relationships positive, supportive, clear, and empowering. Get work relationship advice and improvement ideas. Use these resources for interpersonal relationship problem solving and conflict resolution.
How to Get Along With Your Boss
At one point or another in your career, you will report to a manager, the person you fondly - or not - call boss. The relationships that you create and manage, with both your immediate supervisor and other employees who have managerial or leadership responsibility in your company, are critical for your work success and career progress. And, face it, whether you like it or not, you're in charge of your relationship with your boss.
At one point or another in your career, you will report to a manager, the person you fondly - or not - call boss. The relationships that you create and manage, with both your immediate supervisor and other employees who have managerial or leadership responsibility in your company, are critical for your work success and career progress. And, face it, whether you like it or not, you're in charge of your relationship with your boss.
Ten Tips to Recession-proof Your Job and Career
Don’t bury your head in the sand and hope all of the potential threats to your job and career disappear. They won’t. Keep your ears tuned into your work grapevine; watch sales; observe your industry; keep a close eye on Washington; listen skeptically to your employer when you see problems not articulated. Now is the time to take steps to recession-proof your job and your career. You can recession-proof your job and career, but start soon, not later, to recession-proof your job and career.
Don’t bury your head in the sand and hope all of the potential threats to your job and career disappear. They won’t. Keep your ears tuned into your work grapevine; watch sales; observe your industry; keep a close eye on Washington; listen skeptically to your employer when you see problems not articulated. Now is the time to take steps to recession-proof your job and your career. You can recession-proof your job and career, but start soon, not later, to recession-proof your job and career.
Employment Ending Checklist
Employees leave your organization for good and bad reasons. On the positive side, they find new opportunities, go back to school, retire or land their dream job. Less positively, they are fired for poor performance or poor attendance or experience a layoff because of a business downturn. In each instance, you need an employment termination checklist to help the employee exit process go smoothly.
Employees leave your organization for good and bad reasons. On the positive side, they find new opportunities, go back to school, retire or land their dream job. Less positively, they are fired for poor performance or poor attendance or experience a layoff because of a business downturn. In each instance, you need an employment termination checklist to help the employee exit process go smoothly.
Employee Resignation: How to Handle an Employee Resignation
The reasons are endless for an employee resignation. But, each employee resignation poses the employer with a series of questions. How do you announce the employeeÂ’s resignation? Who needs to know what about the employeeÂ’s resignation? When do you tell your employees about the employee resignation? Here are answers to the questions you may have about employee resignation.
The reasons are endless for an employee resignation. But, each employee resignation poses the employer with a series of questions. How do you announce the employeeÂ’s resignation? Who needs to know what about the employeeÂ’s resignation? When do you tell your employees about the employee resignation? Here are answers to the questions you may have about employee resignation.
Top Ten Reasons to Quit Your Job
Are you feeling increasingly unhappy about your job? Then, it may be time for you to quit your job. Or, address the issues that you dislike about your current career. Without leaving your job, you may be able to solve the problems. Take a look at these reasons to determine whether it's time to quit your current job. Perhaps you can identify adjustments that will re-invigorate your job and career.
Are you feeling increasingly unhappy about your job? Then, it may be time for you to quit your job. Or, address the issues that you dislike about your current career. Without leaving your job, you may be able to solve the problems. Take a look at these reasons to determine whether it's time to quit your current job. Perhaps you can identify adjustments that will re-invigorate your job and career.
Employment Terminations – How To Avoid Legal Problems
The decision to terminate an individual’s employment carries with it the risk of a possible legal challenge. Depending upon an employer’s policies or whether an employee has an employment contract, an employee may, for example, have a breach of contract or “wrongful discharge” claim. Learn the right questions to ask before you terminate an employee's employment.
The decision to terminate an individual’s employment carries with it the risk of a possible legal challenge. Depending upon an employer’s policies or whether an employee has an employment contract, an employee may, for example, have a breach of contract or “wrongful discharge” claim. Learn the right questions to ask before you terminate an employee's employment.
Resignation Letter: Future Plans - Sample
Sample letter of resignation or a resignation letter for the human resources policy, checklist, procedure, and samples directory. This resignation letter informs your current employer of your future plans.
Sample letter of resignation or a resignation letter for the human resources policy, checklist, procedure, and samples directory. This resignation letter informs your current employer of your future plans.
Severance Pay
Severance pay is money that an employer might want to provide for an employee who is leaving their employ. Normal circumstances that might warrant severance pay include layoffs, job elimination, and mutual agreement to part ways for whatever reason. Severance pay usually amounts to a week or two of pay for each year of service to the company. In some instances, a severance package might include extended benefits and outplacement assistance.
Severance pay is money that an employer might want to provide for an employee who is leaving their employ. Normal circumstances that might warrant severance pay include layoffs, job elimination, and mutual agreement to part ways for whatever reason. Severance pay usually amounts to a week or two of pay for each year of service to the company. In some instances, a severance package might include extended benefits and outplacement assistance.
Buyout
Buyouts are a common method for reducing the number and cost of employees. In a buyout, the employer offers some employees or all employees the opportunity to receive a large severance package in return for leaving their employment.
Buyouts are a common method for reducing the number and cost of employees. In a buyout, the employer offers some employees or all employees the opportunity to receive a large severance package in return for leaving their employment.
Readers Share Stories About Their Good Boss
Nothing gets people more worked up than sharing stories about bad bosses. Bad bosses are legend and they impact worldwide workplaces in ways that are tough to quantify. But, bad bosses are key to lower productivity, unmotivated employees, and a failure to retain employees. My good boss, on the other hand, provides an environment in which employees succeed because they are informed, excited, learn…
Nothing gets people more worked up than sharing stories about bad bosses. Bad bosses are legend and they impact worldwide workplaces in ways that are tough to quantify. But, bad bosses are key to lower productivity, unmotivated employees, and a failure to retain employees. My good boss, on the other hand, provides an environment in which employees succeed because they are informed, excited, learn…
Gift Giving and Getting at Work
Deciding what to give your boss or coworkers for the endless gift giving opportunities that exist throughout the year is a challenge. Work gifts are not as personal as family gifts. But, work gifts honor work relationships and tell your coworkers they are special to you. Selecting appropriate work gifts strengthens employee bonds at work.
Deciding what to give your boss or coworkers for the endless gift giving opportunities that exist throughout the year is a challenge. Work gifts are not as personal as family gifts. But, work gifts honor work relationships and tell your coworkers they are special to you. Selecting appropriate work gifts strengthens employee bonds at work.
Office Party Blunders
I've covered the seven most common office party blunders. Now, your experience of office party blunders will be most interesting and illuminating for other readers. There are bad behavior blunders at the office party, but there are also missed networking and schmoozing opportunities at the office party. Share your experience.
I've covered the seven most common office party blunders. Now, your experience of office party blunders will be most interesting and illuminating for other readers. There are bad behavior blunders at the office party, but there are also missed networking and schmoozing opportunities at the office party. Share your experience.
Top Seven Office Party Gaffes
The office party during the holidays or any other time of the year is a prime professional opportunity to mingle casually with coworkers, impress bosses, and get to know people you don’t see every day. Unfortunately, the holiday office party is also a prime opportunity to ruin your professional reputation, alienate coworkers, and fail to capitalize on networking opportunities. These are the seven most common office party blunders. Some could cost you your career.
The office party during the holidays or any other time of the year is a prime professional opportunity to mingle casually with coworkers, impress bosses, and get to know people you don’t see every day. Unfortunately, the holiday office party is also a prime opportunity to ruin your professional reputation, alienate coworkers, and fail to capitalize on networking opportunities. These are the seven most common office party blunders. Some could cost you your career.
Dress Code for Customer Interaction and Trade Shows
Even if you work in a casual dress code environment or a business casual work environment, the rules may change when you hit the road for your company with a business mission. Whether you are exhibiting at a trade show, attending a conference or training session, or visiting a customer, the dress code in effect at your \office may change for travel and meeting customers. Take a look at this sample dress code for travel and customer interaction.
Even if you work in a casual dress code environment or a business casual work environment, the rules may change when you hit the road for your company with a business mission. Whether you are exhibiting at a trade show, attending a conference or training session, or visiting a customer, the dress code in effect at your \office may change for travel and meeting customers. Take a look at this sample dress code for travel and customer interaction.
To Drink or Not to Drink?
To drink or not to drink at work related events is a question every employee has to ponder for one occasion or another. Whether the business occasion is lunch during an interview, the company holiday party, or a staff networking event on Friday afternoon, alcohol is usually an option. My limit is two. How about you? Make your decision about how much to drink before you are faced with choices.
To drink or not to drink at work related events is a question every employee has to ponder for one occasion or another. Whether the business occasion is lunch during an interview, the company holiday party, or a staff networking event on Friday afternoon, alcohol is usually an option. My limit is two. How about you? Make your decision about how much to drink before you are faced with choices.
Stop Being Miserable at Work
Are you miserable at work? Do you never feel good about heading to work? Do you feel unchallenged, unhappy, or not in control? Is your boss the worst? Do your coworkers engage in unjustifiable complaining. If you continue to participate in any of these situations, you will ensure that you will continue to hate your job. And, hating your job is the centerpiece for a miserable life. Why go there?
Are you miserable at work? Do you never feel good about heading to work? Do you feel unchallenged, unhappy, or not in control? Is your boss the worst? Do your coworkers engage in unjustifiable complaining. If you continue to participate in any of these situations, you will ensure that you will continue to hate your job. And, hating your job is the centerpiece for a miserable life. Why go there?
Top 10 Toughest Questions - Asked and Answered
Regular emails from readers ask hundreds of questions each year. Patterns emerge about the toughest situations you face in your organizations. These are the ten toughest, but most frequent, questions you send my way. I’ve written a how-to piece to answer each question you’ve asked. These articles address and answer your toughest questions.
Regular emails from readers ask hundreds of questions each year. Patterns emerge about the toughest situations you face in your organizations. These are the ten toughest, but most frequent, questions you send my way. I’ve written a how-to piece to answer each question you’ve asked. These articles address and answer your toughest questions.
Poll: How Much Trust Exists in Your Organization?
Trust forms the foundation for effective communication, employee retention, and employee motivation and contribution of discretionary energy, the extra effort that people voluntarily invest in work. How much trust do you have in your organization?
Trust forms the foundation for effective communication, employee retention, and employee motivation and contribution of discretionary energy, the extra effort that people voluntarily invest in work. How much trust do you have in your organization?
Trust Rules: The Most Important Secret About Trust
Without trust, you have nothing. Trust forms the foundation for effective communication, employee retention, and employee motivation and contribution of discretionary energy, the extra effort that people voluntarily invest in work. When trust is present, everything else is easier. Learn more about how to build trust in your workplace.
Without trust, you have nothing. Trust forms the foundation for effective communication, employee retention, and employee motivation and contribution of discretionary energy, the extra effort that people voluntarily invest in work. When trust is present, everything else is easier. Learn more about how to build trust in your workplace.
Play Well With Others: Develop Effective Work Relationships
You can submarine your job and career by the relationships you form at work. No matter your education, experience, or title, if you can't play well with others, you won't succeed. Effective relationships create success and satisfaction on the job. Learn more about seven effective work relationship musts.
You can submarine your job and career by the relationships you form at work. No matter your education, experience, or title, if you can't play well with others, you won't succeed. Effective relationships create success and satisfaction on the job. Learn more about seven effective work relationship musts.
Tips for Minimizing Workplace Negativity
Your workplace is seething with negativity and hostility. No matter where the bad vibes came from, it's your reponsibility, to help make the atmosphere less negative and more positive, productive, stress-free and supportive.
Your workplace is seething with negativity and hostility. No matter where the bad vibes came from, it's your reponsibility, to help make the atmosphere less negative and more positive, productive, stress-free and supportive.
Tips for Managing Stress and Change at Work
Stress is normal. Everyone feels stress related to work, family, decisions, your future, and more. Stress is both physical and mental. It is caused by major life events such as illness, the death of a loved one, a change in responsibilities or expectations at work, and job promotions, loss, or changes. Read on to understand the impact of stress and stress in the workplace.
Stress is normal. Everyone feels stress related to work, family, decisions, your future, and more. Stress is both physical and mental. It is caused by major life events such as illness, the death of a loved one, a change in responsibilities or expectations at work, and job promotions, loss, or changes. Read on to understand the impact of stress and stress in the workplace.
Interpersonal Skills Job Interview Questions
The following sample job interview questions about interpersonal skills enable you to assess your candidate’s skill in interpersonal and work relationships. Feel free to use these job interview questions in your own candidate interviews.
The following sample job interview questions about interpersonal skills enable you to assess your candidate’s skill in interpersonal and work relationships. Feel free to use these job interview questions in your own candidate interviews.
Why Sexy Isn't Better: How Sexual Behavior Can Submarine Your Career
Women who wear short skirts that display a lot of leg may be overlooked for promotion and pay increases. So says a recent study conducted by Tulane University. Overt sexual behavior at work, whether men and women are consciously aware of it, or not, can submarine your career. Learn more about sexual behavior and its impact at work.
Women who wear short skirts that display a lot of leg may be overlooked for promotion and pay increases. So says a recent study conducted by Tulane University. Overt sexual behavior at work, whether men and women are consciously aware of it, or not, can submarine your career. Learn more about sexual behavior and its impact at work.
Inspirational Quotes for Business and Work: Respect
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These respect quotes are useful to help motivation and inspiration. These quotes about respect will help you create success in business, success in management and success in life.
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These respect quotes are useful to help motivation and inspiration. These quotes about respect will help you create success in business, success in management and success in life.
How to Demonstrate Respect at Work
Ask anyone in your workplace what treatment they most want at work. They will likely top their list with the desire to be treated with dignity and respect. You can demonstrate respect with simple, yet powerful actions. These ideas will help you avoid needless, insensitive, unmeant disrespect, too. Read more about respect.
Ask anyone in your workplace what treatment they most want at work. They will likely top their list with the desire to be treated with dignity and respect. You can demonstrate respect with simple, yet powerful actions. These ideas will help you avoid needless, insensitive, unmeant disrespect, too. Read more about respect.
Leadership and Management Success Tips: Business Management Success Tips – You Need to Set Limits
These leadership and management tips will help you create effective interpersonal relationships. This leadership and management tip about interpersonal relationships will speed up your progress and profitability.
These leadership and management tips will help you create effective interpersonal relationships. This leadership and management tip about interpersonal relationships will speed up your progress and profitability.
Rise Above the Fray: Options for Dealing With Difficult People at Work
Difficult people do exist at work. Difficult people come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, your self-confidence and your professional courage. Dealing with difficult people is easier when the person is just generally obnoxious or when the behavior affects more than one person. Dealing with difficult people is much tougher when they are attacking you or undermining your professional contribution.
Difficult people do exist at work. Difficult people come in every variety and no workplace is without them. How difficult a person is for you to deal with depends on your self-esteem, your self-confidence and your professional courage. Dealing with difficult people is easier when the person is just generally obnoxious or when the behavior affects more than one person. Dealing with difficult people is much tougher when they are attacking you or undermining your professional contribution.
Bad to the Bone: Dealing With a Bad Boss or Bad Managers
You're weary. You're frustrated. You're unhappy. You're demotivated. Your interaction with your boss leaves you cold. He's a bully, intrusive, controlling, picky and petty. He takes credit for your work, never provides positive feedback and misses each meeting he schedules with you. He's a bad boss, bad to the bone. Dealing with less than effective managers, or just plain bad managers and bad bosses, is a challenge too many employees face. These ideas will help you deal with your bad boss.
You're weary. You're frustrated. You're unhappy. You're demotivated. Your interaction with your boss leaves you cold. He's a bully, intrusive, controlling, picky and petty. He takes credit for your work, never provides positive feedback and misses each meeting he schedules with you. He's a bad boss, bad to the bone. Dealing with less than effective managers, or just plain bad managers and bad bosses, is a challenge too many employees face. These ideas will help you deal with your bad boss.
Why "Blink"Matters: The Power of First Impressions
Professional speakers and trainers have long asserted that people make up their minds about people they meet for the first time within two minutes. Others assert that these first impressions about people take only thirty seconds. As it turns out, both may be underestimates. According to Malcolm Gladwell, in [i]Blink: The Power of Thinking Without Thinking[/i], the decisions may occur much faster - think instantaneously or in two seconds. His findings have serious implications for organizations.
Professional speakers and trainers have long asserted that people make up their minds about people they meet for the first time within two minutes. Others assert that these first impressions about people take only thirty seconds. As it turns out, both may be underestimates. According to Malcolm Gladwell, in [i]Blink: The Power of Thinking Without Thinking[/i], the decisions may occur much faster - think instantaneously or in two seconds. His findings have serious implications for organizations.
Directory to Inspirational Quotes for Business and Work
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These quotes are useful to help motivation and inspiration in business and at work.
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These quotes are useful to help motivation and inspiration in business and at work.
Inspirational Quotes for Business: Leadership
Looking for an inspirational quote or a business quotation about leadership for your newsletter, business presentation, bulletin board or inspirational posters? These leadership quotes are useful to help motivation and inspiration at work. These quotes about leadesrship will help you create business and management success.
Looking for an inspirational quote or a business quotation about leadership for your newsletter, business presentation, bulletin board or inspirational posters? These leadership quotes are useful to help motivation and inspiration at work. These quotes about leadesrship will help you create business and management success.
Inspirational Quotes for Business: Goals, Goal Setting, Dreams
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These quotes are useful to help motivation and inspiration.
Looking for an inspirational quote or a business quotation for your newsletter, business presentation, bulletin board or inspirational posters? These quotes are useful to help motivation and inspiration.
Why You Need Allies at Work: Tips About Developing Work Alliances
Do you want to effectively accomplish your work mission? If so, you need allies, people who support your ideas at work. Forming these alliances takes time and energy, but they are worth the investment for the payback they provide. A positive, successful alliance is a collaboration that accomplishes great good for you and for your organization.
Do you want to effectively accomplish your work mission? If so, you need allies, people who support your ideas at work. Forming these alliances takes time and energy, but they are worth the investment for the payback they provide. A positive, successful alliance is a collaboration that accomplishes great good for you and for your organization.
Nix Political Discussion at Work
In a workplace that honors diversity, every person’s politics, religious beliefs, sexual orientation and opinions about non-work issues, should, for the most part stay home. Unless you work in a setting that is dependant on a particular set of beliefs, political discussion potentially causes conflict and hard feelings. Nix politics and political discussion at work.
In a workplace that honors diversity, every person’s politics, religious beliefs, sexual orientation and opinions about non-work issues, should, for the most part stay home. Unless you work in a setting that is dependant on a particular set of beliefs, political discussion potentially causes conflict and hard feelings. Nix politics and political discussion at work.
Personal Courage and Conflict Resolution at Work
Practicing personal courage is necessary if you want to really resolve conflicts at work. Many people are afraid of conflict resolution. They feel threatened by conflict resolution because they may not get what they want if the other party gets what they want. Even in the best circumstances, conflict resolution is uncomfortable because people are usually unskilled.
Practicing personal courage is necessary if you want to really resolve conflicts at work. Many people are afraid of conflict resolution. They feel threatened by conflict resolution because they may not get what they want if the other party gets what they want. Even in the best circumstances, conflict resolution is uncomfortable because people are usually unskilled.
Your Image Is You
Successful people believe their success is attributable to a pattern of mutually beneficial interpersonal relationships, as much as it is due to technical skills or business knowledge. Your communication and the image you present create the first impression - often the lasting impression - on the people you meet. Want a more professional image?
Successful people believe their success is attributable to a pattern of mutually beneficial interpersonal relationships, as much as it is due to technical skills or business knowledge. Your communication and the image you present create the first impression - often the lasting impression - on the people you meet. Want a more professional image?
Taking the Suck Out of the Information Vacuum
The report from the Columbia Accident Investigation Board is in, and it's not pretty. NASA recently concluded that the Columbia Space Shuttle tragedy had as much to do with failed management practices and a work environment that discourages upward feedback and open communication, as the foam that hit the shuttle's side. This should be a wake up call for all businesses.
The report from the Columbia Accident Investigation Board is in, and it's not pretty. NASA recently concluded that the Columbia Space Shuttle tragedy had as much to do with failed management practices and a work environment that discourages upward feedback and open communication, as the foam that hit the shuttle's side. This should be a wake up call for all businesses.
When Generations Collide at Work - Quiz
In every workplace, at least three generations, with all their different needs and wants, try to peacefully co-exist. This quiz, from the authors of "When Generations Collide," will give you insight into the needs and wants of Boomers, Gen Xers, Traditionalists and Millenials. Curious?
In every workplace, at least three generations, with all their different needs and wants, try to peacefully co-exist. This quiz, from the authors of "When Generations Collide," will give you insight into the needs and wants of Boomers, Gen Xers, Traditionalists and Millenials. Curious?
Receive Feedback With Grace and Dignity
Interested in hearing about how others view your work? Make it easy for them to tell you. If they think you'll appreciatively consider their feedback, you'll get lots more. And, that is good, really.
Interested in hearing about how others view your work? Make it easy for them to tell you. If they think you'll appreciatively consider their feedback, you'll get lots more. And, that is good, really.
Just Like Me: Search for Similarities
Want to develop effective working relationships with people at work? Start with similarities, not differences, among people when you build relationships. As a human resources professional, manager, supervisor, co-worker, staff member or business owner, effective work relationships are critical for your success.
Want to develop effective working relationships with people at work? Start with similarities, not differences, among people when you build relationships. As a human resources professional, manager, supervisor, co-worker, staff member or business owner, effective work relationships are critical for your success.
Provide Feedback That Has an Impact
Make your feedback have the impact it deserves by the manner and approach you use to deliver feedback. Your feedback can make a difference to people if you can avoid a defensive response.
Make your feedback have the impact it deserves by the manner and approach you use to deliver feedback. Your feedback can make a difference to people if you can avoid a defensive response.
Group Meeting Management - Competing Conversations
Want to develop effective working relationships with people at work? Effective interaction by people in business meetings can create effective work relationships. Effective group meetings manage the interaction of difficult people holding competing conversations.
Want to develop effective working relationships with people at work? Effective interaction by people in business meetings can create effective work relationships. Effective group meetings manage the interaction of difficult people holding competing conversations.
Progressive Discipline
Progressive discipline is a process for dealing with job-related behavior that does not meet expected and communicated performance standards. The primary purpose for progressive discipline is to assist the employee to understand that a performance problem or opportunity for improvement exists. Find out more about progressive discipline.
Progressive discipline is a process for dealing with job-related behavior that does not meet expected and communicated performance standards. The primary purpose for progressive discipline is to assist the employee to understand that a performance problem or opportunity for improvement exists. Find out more about progressive discipline.
Fight for What's Right: Tips for Meaningful Conflict
Conflict avoidance is most frequently the topic when conflict in organizations is discussed. Conflict resolution - as quickly as possible - is the second most frequent topic. This is bad news because meaningful conflict is a cornerstone in healthy, successful organizations. These tips will help you initiate and encourage positive conflict.
Conflict avoidance is most frequently the topic when conflict in organizations is discussed. Conflict resolution - as quickly as possible - is the second most frequent topic. This is bad news because meaningful conflict is a cornerstone in healthy, successful organizations. These tips will help you initiate and encourage positive conflict.
Tips About Dating, Sex, and Romance at Work
What's love got to do with dating, sex, and romance at the office? Plenty. Get tips about how to address dating, sex, and romance at work.
What's love got to do with dating, sex, and romance at the office? Plenty. Get tips about how to address dating, sex, and romance at work.
Communicate Effectively
Good resources for communication are linked by About Career Planning Guide, Dawn Rosenberg McKay.
Good resources for communication are linked by About Career Planning Guide, Dawn Rosenberg McKay.
Building Effective Relationships That Work
"Relationships can often seem like fragile things – especially in the workplace where they are often built and destroyed by the actions we take. However, as Nick Heap explains, by underpinning those relationships with a few simple principles, they can grown into something secure and lasting." Good article.
"Relationships can often seem like fragile things – especially in the workplace where they are often built and destroyed by the actions we take. However, as Nick Heap explains, by underpinning those relationships with a few simple principles, they can grown into something secure and lasting." Good article.
Customer Centered Communications
There are five steps to employee communication that is customer-centered. One is to tie customer goals to employee outcomes and another is to involve the customer. Good reminder thoughts that to bring the customer back, customer service means everything. (PDF)
There are five steps to employee communication that is customer-centered. One is to tie customer goals to employee outcomes and another is to involve the customer. Good reminder thoughts that to bring the customer back, customer service means everything. (PDF)
14 Workplace Personalities and How to Handle Them
Know a locomotive? An ice-person, a pessimist, a rumormonger or a crybaby at work? Dr. Gary S. Topchik tells you about the personalities of the people you may meet at work. He offers strategies for how to deal effectively with each type.
Know a locomotive? An ice-person, a pessimist, a rumormonger or a crybaby at work? Dr. Gary S. Topchik tells you about the personalities of the people you may meet at work. He offers strategies for how to deal effectively with each type.
How to Give Good Feedback
Knowing how to give effective feedback can make or break performance feedback, according to this "Fast Company" article. Good pointers.
Knowing how to give effective feedback can make or break performance feedback, according to this "Fast Company" article. Good pointers.
How To Set Boundaries With Problem Employees
At what point does an employee's behavior get in the way of accomplishing work? What do you do to manage the problem behavior of others? Read this excellent article by Dr. Joni Johnston.
At what point does an employee's behavior get in the way of accomplishing work? What do you do to manage the problem behavior of others? Read this excellent article by Dr. Joni Johnston.
How to Conduct Employee Focus Groups
Michael Zimet offers insights into conducting effective focus groups to obtain employee feedback. Good article.
Michael Zimet offers insights into conducting effective focus groups to obtain employee feedback. Good article.
Mangling Interpersonal Relationships
I know, you were expecting something serious here. Not! Check out this post from rec.humor.funnyjokes to learn everything you need to know about building effective interpersonal relationships at work.
I know, you were expecting something serious here. Not! Check out this post from rec.humor.funnyjokes to learn everything you need to know about building effective interpersonal relationships at work.
How to Reach Night Shift Workers
Reaching night shift workers without working 24 hours a day is a challenge. Michael Zimet offers several ideas for communicating 24 hours a day, 7 days per week. Check them out.
Reaching night shift workers without working 24 hours a day is a challenge. Michael Zimet offers several ideas for communicating 24 hours a day, 7 days per week. Check them out.
International Association of Business Communicators
Site offers resources in business communication. Much of the information requires membership.
Site offers resources in business communication. Much of the information requires membership.
Measure Your Communication Skills
Online test lets you measure your communication skills. The test is scored and an online interpretation of results is provided.
Online test lets you measure your communication skills. The test is scored and an online interpretation of results is provided.