Interested in knowing more about the chain of command? Chain of command describes the way in which organizations, including the military, religious institutions, corporations, government entities, and universities, traditionally structure their reporting relationships. When every employee reports to one other employee, decisions and communication are tightly controlled and flow down the chain of command through the organization.
In the traditional chain of command, if you look at relationships pictorially presented on an organizational chart, the President or CEO is the top employee in the chain of command. His or her directly reporting staff occupy the second line of the chart. Their directly reporting staff are shown on the third line and so forth down through the reporting relationships in an organization. At each level of the organization, the power to make meaningful decisions is diminished.
This hierarchical method for organizing information flow, decision making, power and authority, assumes that each level of the organization is subordinate to the level to which it reports. Terminology like subordinate to refer to reporting employees and superior to refer to employees others report to, such as managers, are part of traditional hierarchical language and thinking.
Command and control are intrinsic in the chain of command within organizations. The further up the chain of command your job is located, the more power, authority, and usually responsibility, you have. Traditional hierarchical structures have plusses and minuses for organizations.
Positive Aspects of the Chain of Command
- Clear reporting relationships exist with employees designated who are responsible for communicating information, providing direction, and delegating authority and responsibility.
- Each employee has one boss thus alleviating the problem of multiple masters in the chain of command.
- Responsibility and accountability are clearly assigned and each manager has oversight responsibility for a group of employees performing a function.
- Employees are not confused about whom to go to for resources, assistance, and feedback.
- There is a certain simplicity and security to organizing people and relationships in a structured, unbending, controlled hierarchical cascade.
- Chain of command communicates to customers and vendors who is responsible for what decisions in their interaction. Job titles, that define each level of the organization, further communicate authority and responsibility to organization stakeholders.
Challenges of Chain of Command Organization
- Chain of command thinking originated in an industrial age when work involved more rote activities, information and communication options were limited, and decision making and authority were clearly placed in the hands of a few individuals at or near the top of an organization chart. Todayâ€™s organizations experience a plethora of communication options, more intellectually challenging and information based jobs, and the need for faster decision making. The chain of command, in many ways, impedes these new organizational options and needs.
- When information is available everywhere, a hierarchical order that ensures the communication of decisions and information needed by various levels of employees, is unnecessary to the dissemination of information.
- The need for flexibility and faster decisions in an agile work environment requires that employees communicate directly with all levels of the organization. Waiting several days for the boss to be available is not acceptable if a customerâ€™s need goes unserved or an employeeâ€™s work is slowed. The employee should be able to talk with his bossâ€™s boss or the president.
- If the desire is to develop employees who can immediately respond to a customer need, because customers require immediacy in this new, fast-paced world, employees must be able to get information immediately and make decisions without oversight to meet customer needs in a timely manner.
- Jobs are no longer rigidly defined and the current expectation promotes employee empowerment, autonomy, and decision making authority close to where the need exists.
The hierarchical order may still exist for ease of organization and reporting relationships as laid out in a chain of command on an organizational chart. But, the lines and the former rigidity are blurred. In the past, if an employee circumvented his or her boss in favor of talking with the bossâ€™s boss, the employee received clear communication that the chain of command was in place for a purpose.
While organizations still retain some of the vestiges, the chain of command is much more difficult to enforce when information is so freely circulating and communication is so easy with any member of the organization. The span of control of an individual manager has become broader with more reporting employees than in the past. This change forces the manager to allow more autonomy. Technology has blurred the hierarchy further since information is available all the time to any employee. Many organizations are experiencing the value of decentralized decision making.
Modern management science is exploring other options for organization and customer service delivery in this brave new world. But, in the meantime, even the smallest organizations fall back on traditional chain of command, hierarchical models of organization. The future holds out hope for innovative organization structures that emulate the needs of employees, organizations, and the marketplace.
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