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Susan M. Heathfield

    Powerful Performance Management

    Managers cite performance appraisals or annual reviews as one of their most disliked tasks. Performance management eliminates the performance appraisal or annual review as the focus and concentrates on the entire spectrum of performance management and development issues. Employee performance development, training, cross-training, the provision of challenging assignments and regular performance feedback are included in an effective performance management system.

    Participants in the e-course will cover the following areas of interest during the four weeks of the course. You will learn:

    • The definition of performance management,
    • Why performance appraisals are universally disliked and don't work,
    • How to use performance management to help people succeed and improve,
    • How to communicate performance feedback,
    • How to set measurable goals as part of the performance development planning meeting,
    • How to participate effectively in a performance management system, and
    • How to integrate 360 degree or multi-rater feedback into your performance management system.

    Additionally, you will learn to use performance management to develop a superior workforce via a documented performance management process. The process takes you from developing a job description through the actual performance development meeting and the recommended followup after the meeting.

    Classes start every week. You will receive the weekly study guide on the same morning on which you signed up to have the course delivered to your email address. You can take the class at your own pace, but you will receive the emails every week.

    The Powerful Performance Management e-course is free. The only cost to you is the time you spend working on the lessons.

    There are a few things you should know before you sign up for the course. You cannot change your email address in the middle of the course, so be sure to use an address you'll have for at least seven weeks.

    Due to the amount of email I receive, I cannot reply to the "anti-spam" messages your network may send me about the course emails. So if you're using something that blocks email until a "real person" sends it, you'll need to turn it off to receive the course. I also do not respond to emails telling me that I must call a certain phone number to "prove" that you signed up to receive these emailed lessons.

    If you need feedback, you should post your questions and discussion in the HR Community Connection forum.

    Fill out the following form to receive the weekly course outlines and get started.

    Interested in more classes? Try these:

    * required

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