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Susan M. Heathfield

Effective Conflict Resolution Facilitates Teamwork

By April 9, 2014

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Interested in more tips about how to create a successful organization? You need to build a team work environment in which employees have each made the commitment to play well with others.

Employees who like each other, work well together, and support each other serve customers well and deliver market worthy products. In addition, Gallup's research indicates that having friends at work is a hallmark of a culture in which employees are motivated and satisfied.

What serves you well as you develop this teamwork culture? Conflict resolution skills help employees work effectively together. In honor of April, which is Workplace Conflict Awareness Month, here are thoughts on conflict resolution.

Tips for Conflict Resolution

You never want to allow an employee squabble to get out of hand. Employees need conflict resolution skills and managers need to know how to moderate conflicts in ways that preserve relationships.

In one of my client settings, two women work in the same office and have barely spoken to each other for twenty years. Fortunately, they don't have to work together, but can you imagine how uncomfortable that work environment must be for coworkers? And, I'd hazard a guess that neither of them remembers what caused the breach in the first place anymore.

So, solving bad employee conflicts is a priority. At the same time, you want to enable healthy conflict over ideas, product features, and direction. Balancing the two kinds of conflict adds up to a healthy work environment.

What's your conflict resolution style?

Image Monika Wisniewska

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