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Susan M. Heathfield

Make Work Stories Work for You

By February 22, 2014

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Have you listened to your employees lately? What stories are they telling in your workplace?

Are they stories about employee heroes who saved the customer's day? Or are they endless tales of negativity and woe about the bad news "they" who won't let them have any autonomy and empowerment?

The kind of stories your employees tell deeply impacts how employees feel about work.

The picture of your company that they telegraph to the world is a powerful image for potential employees as well as coworkers. An employee who says, "I love my company" on Facebook is sending a message that makes potential recruits sit up and pay attention.

A note that goes to an all staff email that says, "I can hardly wait to get to work on Monday," is uplifting for the writer and the readers alike. How powerful is the message that makes people think, "Wow, I could feel that way, too."

I can't emphasize enough the power of words as they describe and define your workplace. And, as powerful as words are, they become even more powerful when they are woven together to tell a story. I trust you are aware of the power that the stories shared in your workplace have on shaping your workplace culture.

Find out more about how you can encourage work stories that support and reinforce the work culture you want to offer employees and customers. For success, your culture must exhibit your values and guiding principles. Your work stories make sure that all of the important people know what they are.

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Comments
February 23, 2014 at 12:39 pm
(1) Ramona Bennett says:

This is especially troubling when the ‘can’t do’ attitude is being espoused by upper level management. Please remember new hires are seldom negative. Over time, with certain negative interactions employees lose hope. When a negative air starts to invade the workplace it should be nipped in the bud and addressed. Upper level management is responsible for turning around the ‘air’ in the office. A productive worker who has lost faith should not be allowed to leave. However, a worker who is bent on infecting others should be invited to leave and ply their skills elsewhere.

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