While I support their interaction and believe that this is an effective method for assessing the candidate's ability to fit within their culture, it is a heavy investment of staff time. If you invest staff resources in interviewing, you may want to adopt the phone interview as an initial screen. The phone interview is a method for making sure that only the most qualified candidates receive a first round, time consuming interview on site.
The telephone interview allows the employer to determine if the candidate's qualifications, experience, workplace preferences and salary needs are congruent with the position and the organization. The phone interview saves management time and eliminates unlikely candidates.
Review my suggested format for a phone interview.
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