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Human Resources Blog

By Susan M. Heathfield, About.com Guide to Human Resources since 2000

Coaching Employee Performance

Tuesday August 26, 2008
I've spent quite a bit of time lately in meetings to discuss employees who are failing in their jobs. Actually, over the years, this has been a large part of my consulting practice. Most managers genuinely want to see people succeed at work, but they do reach their understandable limits.

My input is always to make sure that managers are treating employees consistently and fairly, but that they are also looking out for their company's interests. I am also concerned that the appropriate HR policies are in place so that employees clearly understand the rules and the consequences. Most frequently, I spend my time helping managers build their skills so they become ever more effective at creating an environment in which employees can and will succeed.

These are the steps that I suggest managers follow when they have an employee who is challenged to succeed at work.

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